Positively deviant

Fischer, Merja. (2012). Linkages between employee and customer perceptions in business-to-business services – Towards positively deviant performances. Doctoral dissertation 7/2012. Aalto University. School of Science Department of Industrial Engineering and Management. Laboratory of Work Psychology and Leadership. Helsinki: Unigrafia. The dissertation under review studies how employees’ perceptions of their supervisors, workplace climate, internal quality and